Return Policy


You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Zawali Guarantee and Return Policy

Our Suppliers offer a guarantee on their goods against breakage and apparent faults within a certain period (which is fixed from the original date of purchase).  Their policy is to exchange the products if it is apparent that a factory fault caused a problem. If an article has been abused or tampered with the onus is on the suppliers to decide whether it will be replaced.  

Zawali thus cannot exchange a product without prior approval from the supplier thereof. However, Zawali guarantees customers personal service and the least personal inconvenience in solving any problem as quickly as possible.

Normal wear and tear is excluded from the guarantee.

In the case of a product being returned due to unsatisfactory circumstances, the product has to be in its original packaging and in a re-sellable condition. The postage would be at the expense of the consumer.

Postage costs for the return of faulty products will be the responsibility of Zawali.  This will be in accordance to the warranty timeframe of the specific product.

The cancellation of a purchase has to be confirmed before delivery on the day of order to ensure that postage expenses are not included in the return/refund of a product.

Should the customer be entitled to a refund, such refund shall be reimbursed in the same way your payment was made, e.g. credit card or EFT.

In the case where refund, money will only be paid back when the product has been returned and accessed by Zawali.